Privacy Policy

British Youth Opera Privacy Notice

British Youth Opera (BYO) commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 1998 and other relevant legislation and regulations. Our Privacy Policy is set out below: please read it with care as it describes how we will process your data.

If you have any questions or comments please email


Data Security

When we collect personal data from you we store it under strict safekeeping and confidentiality measures. We use technical and organisational security measures to protect it against misuse and any external data processing services we use must meet our security policies.

We hold your data on secure servers operated by London South Bank University. We allow only those staff members who need to process your data to have access and prevent all other staff from seeing it. We meet the protection offered to you under the Data Protection Act 1998.

By disclosing your personal information to us via, by phone or in writing, you are giving us your consent to collect, store and process your personal information in the manner described in this Notice. The information we hold will be accurate and up to date within our knowledge.

If you have any questions regarding the Privacy Notice or your information, please contact or write to BYO, c/o LSBU, 103 Borough Road, London SE1 0AA.


What we do with your data and what we don’t do

We will keep information which identifies you only if you are a Friend, make a donation, purchase tickets for or attend a BYO event, or ask to receive communications from us. Such personal information could include:

  • your name
  • address
  • phone number
  • date of birth
  • email address


We process your personal information for:

  • administration of our Friends schemes
  • administration of donations, sponsorship and legacies
  • ticketing for events
  • research and statistical analysis (collected anonymously)


And, only with your prior consent, for:

  • requests to support BYO’s work
  • communication about BYO’s work and activities.



British Youth Opera (charity no.327237) fundraises from individuals, companies and foundations who want to support our mission of discovering, developing and displaying the next generation of opera professionals.

In the future, we may undertake some research to find out if there is likely to be a shared interest between any of our supporters and particular aspects of our work. We do not currently use third-party profiling companies.  In the future we may wish to use enhanced profiling and screening techniques ourselves to analyse your personal data and create a profile of your interests and preferences. In doing so we may use the information that we hold about you, including where you live, your age, and any publicly available information about you (for example through LinkedIn, Companies House, Charity Commission).

We want to contact you only when it may be relevant. By better understanding the background of our supporters we are able to make appropriate requests for gifts that will help us continue develop promising young artists, creative professionals and production staff. Gifts from people who may be able, and are willing, to give us more than they already do, will enable us to raise funds sooner and in a more tailored way than we otherwise would. This information will also help us to meet our obligations to protect the charity from financial fraud and risk.

If you wish to opt out of your data being used in this way you can let us know by emailing us at or by writing to BYO, c/o LSBU, 103 Borough Road, London SE1 0AA.


Newsletters and Mailings

We will let Supporters and Friends have the first opportunity to know BYO’s news by sending Members’ newsletters or other communications.

We will not sell, rent or lease our newsletter subscription lists to any third parties. In the future we may use code within our e-newsletter template to identify which messages you have opened and which links you have clicked on within it to better tailor any future communications.

You can choose what to receive from us by completing “Keep in touch” form located at If you are already on our mailing list you can update your details by filling in the same form and ticking the ‘updating details’ box.


Access to your information and Opting-Out

You have the right to ask for a copy of the personal information that we hold about you, to correct any inaccuracies in that information or ask us to delete such records. If you would like to have a copy of this information, please contact

If you find any inaccuracies we will correct them immediately. If you ask us to delete your records we will follow our internal procedures and destroy all of your personal information that we hold on our files.

You have the right to complain to the Information Commissioner’s Office if we have not been able to satisfactorily resolve a problem about our handling of your personal information.